Business Transformation Analyst - 12 months

Business Transformation Analyst - 12 months

£54,314 per annum

Chelmsford

Temporary

Full-Time

We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process improvement methodologies to create simpler, more efficient and customer-centred services.

Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation of service improvements that enhance both customer and colleague experience.

What you'll be doing

• Map current ("as-is") and future ("to-be") customer and colleague experiences.

• Gather and analyse customer, colleague and stakeholder feedback from multiple sources.

• Identify customer pain points, service failures, duplication, and inefficiencies.

• Translate customer and colleague insight into actionable improvement opportunities.

• Use qualitative and quantitative evidence to support service design recommendations.

• Develop customer journey maps, service blueprints and experience frameworks to support transformation initiatives.

What we are looking for

• Proven experience of service design, customer experience design or business process improvement.

• Experience of mapping customer journeys and business processes.

• Strong workshop facilitation and stakeholder engagement skills

• Ability to analyse complex problems and identify practical solutions.

• Ability to influence stakeholders at all levels of the organisation.

Please note the office expectancy of this role is as follows: This role is hybrid and will require you in the office a minimum of 1 day a week or as per business need.

Benefits

• The salary for this post will be £54,314 Per Annum.

• Learning and development opportunities

• Healthcare cash plan

• Robust employee reward and recognition programme

• Free and confidential Employee Assistance Programme

• Volunteering programme

• Competitive pension scheme

• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment