Care Coordinator

About the Role

Our client is seeking a diligent and organised Care Coordinator to join their team in Birmingham . This role is central to ensuring the seamless delivery of community-based care services to a diverse client group. You will be responsible for scheduling care visits, managing care staff rotas, and liaising between clients, their families, and the care team to ensure consistent and high-quality support. This hybrid position requires a blend of office-based strategic planning and client-facing interaction, offering an excellent opportunity to contribute to the effective operation of a crucial community service in the West Midlands . You will play a key role in maintaining service user satisfaction and operational efficiency.

Key Responsibilities

• Develop and manage detailed weekly schedules for the care team, ensuring all client needs are met.
• Conduct initial client assessments and contribute to the creation of bespoke care plans.
• Effectively communicate with clients, their families, and care staff to address queries and resolve issues promptly.
• Maintain accurate and up-to-date client and staff records using company software.
• Monitor service delivery, identifying any gaps or areas for improvement in coordination.
• Ensure compliance with all regulatory requirements and company policies.

Requirements

• Previous experience in a care coordination or scheduling role within the social care sector.
• Strong organizational and time-management skills, with the ability to multitask effectively.
• Excellent communication and interpersonal abilities, both written and verbal.
• Proficiency in using scheduling software and standard office applications.
• A compassionate approach and a commitment to providing high-quality care.

Benefits

• Competitive salary and benefits package.
• Hybrid working model offering flexibility.
• Opportunities for career progression within the organisation.
• Regular performance reviews and feedback.
• Supportive team environment in Birmingham .