Carrier Manager, UK Carrier Management Team (Fulfillment & Operations)

Job ID: | Amazon UK Services Ltd.

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

We are looking for a Carrier Manager to join our team! As an integral part of the Amazon Transportation Services (ATS) team, the Carrier Manager drives carrier development for a specific geographical market. The successful candidate focuses on developing carriers to drive reliability and process compliance with Amazon, whilst ensuring competitive capacity is available within their region.

The ATS team works with Amazon’s FCs, Sort Centers, Delivery Stations, Supply Chain, Customer Service, Retail, Finance and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team. Our environment is ambiguous, deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams (business and technical).

Key job responsibilities

• Maintain high operational standard with new carriers on safety, performance, process compliance
• Continuous Improvement Management with carriers, development of SOPs
• Identify gaps in capacity and build/execute action plan to increase capacity.
• Be innovative and support new features/ideas development with tech teams on ATS platform to improve carrier experience or process improvement
• Support market research to source new opportunities where the existing operation is insufficient/poor performing
• Leading projects, ensuring Amazon requirements are communicated & executed by Line Haul carriers in line with program requirements
• Work in UK, collaborating across the EU in a cross-functional environment.

A day in the life

Being a Carrier Manager for Amazon involves lots of problem solving. You’ll work with a number of teams to navigate challenges when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help forecast and plan for new projects.

As a Carrier Manager, you’ll support with both on-the-ground tasks and more tactical work. No two days will be the same. Having variety in your role means you’ll learn something new every day.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using rail, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions, making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in supply chain
• Experience with Excel
• Experience in program or project management

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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