Case Administrator

Job Title: Full-Time Temporary Case Administrator

Location: Accrington

Contract: 6 months with potential for extension

Working Hours: Monday to Friday, 37 hours per week

Hourly Rate: £12.71

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated Case Administrator to join their team in Accrington. This is a full-time temporary role designed to support the effective administration of probation cases, ensuring smooth processes and positive outcomes for service users.

What you'll be doing:

• Setting up and maintaining accurate records of individuals on probation and victim information on approved databases.
• Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote safety and reduce reoffending.
• Preparing, maintaining, and collating case files and management information in line with standards.
• Handling communications via telephone, email, and paper, ensuring timely and appropriate responses.
• Providing reception and telephone enquiry cover, acting as a single point of contact for specialist areas.
• Supporting practical arrangements such as appointments and sentence plan implementations.
• Carrying out enforcement administration, issuing petty cash, and maintaining financial records.
• Organising resources and equipment for case management activities.
• Attending meetings, organising agendas, and recording notes and actions.
• Ensuring all activities comply with health and safety policies, including equipment testing.
• Supporting safeguarding duties and demonstrating positive pro-social behaviour.

What you'll bring:

• Strong IT skills, including proficiency in MS Word and basic Excel.
• Good verbal and written communication skills, with the ability to engage effectively with a diverse range of individuals, including those in distress or displaying challenging behaviour.
• Ability to work independently and use initiative.
• Basic numeric skills for handling petty cash and related tasks.
• Experience in administrative roles, particularly within a regulated environment, is advantageous.
• Commitment to equality, inclusion, and confidentiality.

Required Education & Certifications:

• No specific formal qualifications are mandatory, but a good standard of literacy and numeracy is essential.

Licences & Certifications:

• All candidates will undergo security and identity checks prior to employment.

Experience:

• Proven ability to communicate effectively with a wide range of people.
• Experience working with sensitive or confidential information.
• Familiarity with database management and administrative processes.

This is an excellent opportunity to contribute to a vital public service, supporting positive change and safety within the community.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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