Cashier

At Miles, our Customer Service team is more than just a final stop at the register; they are the last impression and one of the most important touchpoints in our guests’ shopping experience. Reporting to the Customer Service Supervisor, this role blends expert service, product knowledge, and personal warmth to ensure every guest leaves feeling cared for, inspired, and delighted. From warmly greeting guests to providing seamless checkout experiences and thoughtful service, cashiers help bring the Miles specialty food experience to life.

Summary of Responsibilities:

Guest Engagement

• Welcome every customer with genuine warmth, attentiveness, and personalized care.
• Offer product suggestions, answer questions, and elevate the customer experience with helpful, friendly conversation.
• Thank each customer sincerely, creating a lasting impression of exceptional service.

Premium Checkout Experience

• Operate the point-of-sale system with accuracy and efficiency.
• Handle transactions smoothly while providing a stress-free, enjoyable checkout process.
• Bag items with care, presenting purchases in a way that reflects our store’s quality and attention to detail.

Product Knowledge & Assistance

• Stay up-to-date on product offerings, promotions, and seasonal features.
• Provide guidance and recommendations that reflect guest interests and needs.
• Refer concerns to the Supervisor or Manager on Duty, ensuring follow-through and guest satisfaction.

Store Ambassadorship

• Maintain a clean, elegant, and inviting checkout station that reflects our specialty brand.
• Replenish bags and supplies to ensure consistent service readiness.
• Present a polished appearance and represent Miles with professionalism and pride.

Safety & Accuracy

• Adhere to cash handling protocols and store policies.
• Accurately reconcile cash drawer at the beginning and end of each shift.
• Report any discrepancies, price issues, or technical concerns promptly.

Team Contribution

• Collaborate with team members to ensure consistent and caring customer experience.
• Stay engaged in ongoing training, communication, and support initiatives.
• May be asked to perform other duties from time to time.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or retail is required.
• Comfortable with point-of-sale systems and basic cash handling procedures.
• A genuine passion for people, service, and high-quality food.
• Warm, approachable demeanor with exceptional communication skills.
• Detail-oriented with strong time management.
• Enthusiastic team player with a flexible, can-do attitude.

Physical Aspects of Position:

• Sitting: 6-7 hrs/day; Walking: 0-1 hr/day; Standing: 0-1 hr/day
• Bending/Reaching: 4-6 hr/day
• Visual Effort: Medium
• Environmental Stress: Busy Atmosphere

Schedule

Miles Market operates Monday to Saturday from 7:30am - 7:30pm; Sundays from 10:00am - 5:00pm. Full-time Cashiers must be able to work forty-five (45) hours per week.

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