CCTV and Community Alarms Operator - Part time

CCTV and Community Alarms Operator - Part time

Company: New Forest District Council

Salary: £27,939 – £30,372 (pro rata) +5% shift enhancement for Flexi shifts (pay award pending)

Hours: Part-time

Location: Lyndhurst, SO43 7PA

Working pattern: On-site

Job type: Permanent

Posting date: 12 Aug 2026

Closing date: 8 Sept 2026

What You’ll Be Doing:

• Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents
• Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety
• Responding to Community Alarm (Careline) calls, assessing needs, and taking appropriate action, including contacting emergency services
• Installing, programming, and maintaining alarm units in clients’ homes, ensuring their safety and peace of mind (a clean driving licence and access to a vehicle are required)
• Handling out-of-hours council calls and public enquiries professionally and efficiently
• Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice
• Operating and maintaining security systems, radios, and IT platforms, including Microsoft Office and specialist software

What’s in it for you?

• £27,939 – £30,372 (pro rata) +5% shift enhancement for Flexi shifts (pay award pending)
• 23 - 24 annual leave days - plus an additional weeks equivalent after 5 years’ service
• Bank Holiday working enhancement
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
• A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued
• We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
• Equality, Diversity & Inclusion (EDI) Group
• LGBTQ+ Network
• Women’s Network
• Early Careers Network
• Neurodiversity Network

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect your employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dann on or email

We understand that some applicants may choose to use AI tools to assist with completing your application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.

This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.

Closing Date: Midnight Tuesday 8th September 2026

Interview date: Monday 14th and Tuesday 15th September 2026

Proud member of the Disability Confident employer scheme

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