Central Operations Program Manager

At Laser Clinics, we’re here to help more people feel confident in their own skin - for whatever life brings. Because real confidence is about feeling free to focus on your wants and not just your needs. It’s about feeling ready for the moments that matter. Since 2008, we’ve been helping clients spend less time on their at-home routine and more time on life. When there’s no need for daily hair removal and less time spent in front of the mirror, you’re free to do more and be more.

We’re experts in ready. We offer safe, medically backed treatments in the hands of highly trained Therapists, Cosmetic Registered Nurses, and Doctors. They provide results-driven solutions to complement (or condense) your routine and work around your schedule. Start with a complimentary consultation. Leave with a tailored treatment plan to be ready for life.

Our network is a franchise-based business. Each location is owned 50% by the Franchisee and 50% by the Franchisor, which means we have a significantly vested interest in the success of each and every clinic. The Company has operations within Australia, New Zealand, the United Kingdom and Canada. With nearly 200 clinics across the Group, we are the market leading Aesthetics provider.

Primary Objective of the Role

The Central Operations Programs Manager is responsible for designing, coordinating, and delivering strategic operational programs and projects that improve franchise performance, operational consistency, and scalability across the Laser Clinics UK network.

Sitting at the centre of the business, this role ensures operational strategies are translated into clear programs, systems and processes that can be executed effectively across the network. Based in the Support Office, the role focuses on program governance, systems improvement and cross-functional delivery, with occasional travel to clinics to support implementation and alignment.

This role acts as a central integrator across Operations, Learning & Capability, Finance, Commercial, and Franchise partners to ensure priority initiatives are delivered on time, on budget, and with measurable impact.

You will own the end-to-end lifecycle of operational programs — from planning and design through rollout, communication, and performance review — ensuring that initiatives are practical, scalable, and embedded successfully into the business.

Responsibilities

• Own and manage UK-wide operational programs and projects aligned to Laser Clinics UK strategic priorities.
• Develop and maintain 12-month rolling program plans, including timelines, milestones, dependencies, and success measures.
• Review and improve existing operational systems, processes, and frameworks to support consistency and scalability.
• Identify gaps or inefficiencies and lead the design of new tools, frameworks, or operating rhythms where required.
• Support franchise partners by ensuring operational initiatives are clearly defined, well communicated, and realistically executable.
• Support operational readiness for network initiatives without reliance on frequent field visits.
• Own Central Operations communications for key initiatives and programs.
• Develop and execute structured communication plans to support implementation and adoption.
• Work closely with Learning & Capability to align communications with training and enablement materials.

Experience

• 5+ years’ experience in operations, program management, and project delivery within multi-site, franchise, retail, hospitality, or healthcare environments.
• Proven track record of leading cross-functional operational programs, driving consistency, scalability, and performance across locations.

Skills and Competencies

• Highly accountable, ethical, and results-driven.
• Diligent with a continuous improvement mindset, always seeking better ways of working.
• Friendly, consultative, and team-oriented, building strong relationships across all levels of the organisation
• Systems & process design expertise, translating strategy into practical, scalable operating models.

Benefits include:

• Rewarding and recognising through competitive incentives
• Access to world-leading, medical grade equipment
• Free and discounted treatments for yourself, family, and friends
• Quarterly team socials
• Quarterly products allocation from our Skinstitut range
• Free access to our Employee Assistance Program

Why choose Laser Clinics?

We’re the global leader in aesthetic treatments, but what truly sets us apart is our people. Confidence isn’t just what we deliver to our clients, it’s what we build in our teams. Here, you’ll find the support and opportunity to grow your expertise and shape a career you’re proud of.

Laser Clinics operates nearly 200 locations across Australia, New Zealand, the UK, and Canada. Our unique 50/50 franchise model means we’re invested in every clinic’s success, and in yours.

When you join Laser Clinics, you join a team built on Passion, Care, and Determination , and a culture where People , Expertise , and the Freedom to be you drive everything we do.

Ready to be the most confident version of you?

Apply now and help shape the future of confidence at Laser Clinics.

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