Centre Operations Assistant

Centre Operations Assistant

??

Location:

London, Millbank ??

Salary:

£27,000 per annum ??

Hours:

40 hours per week, MondayFriday, 8:30am5:30pm ??

Reporting to:

General Manager About the Role

Were looking for an enthusiastic and customer-focused

Centre Operations Assistant

to join our team in London Millbank. Youll play a key role in delivering an exceptional customer experience while supporting the General Manager with the smooth, safe and compliant day-to-day running of the business centre. Key Responsibilities

Deliver an

outstanding customer experience

to customers, prospects, clients and colleagues. Welcome customers and provide

professional, friendly viewings

of the centre. Build strong customer relationships and identify

upselling opportunities . Respond proactively to customer queries and resolve issues at first point of contact wherever possible. Maintain the centre and meeting rooms to a

high standard . Coordinate and oversee customer move-ins and meeting room/event requirements. Ensure all centre revenue and billing opportunities are captured. Support the General Manager with

day-to-day centre operations and ad hoc duties . Complete regular

health & safety checks , ensuring the centre remains safe and compliant. Report and follow up on building issues, accidents, incidents and near misses. Coordinate contractors and planned maintenance works. Ensure company policies and procedures are followed, including

GDPR, AML and compliance requirements . Maintain accurate customer documentation and support compliance checks. What Were Looking For

Previous

customer service experience is essential . Minimum Grade C in

English and Maths (or equivalent) . Confident using

Microsoft Office 365 , particularly Word, Excel and Outlook. Excellent communication and relationship-building skills. Strong planning and organisational abilities. A proactive, professional and customer-focused approach. Resilient, adaptable and comfortable working in a fast-paced environment. A positive

team player

who embraces change. Fire Marshal and First Aid training will be provided. What's on Offer

£27,000 salary 33 days annual leave , including Bank Holidays Discounted Private Medical Insurance Life Assurance Income Protection Insurance NEST Pension Scheme Employee Assistance Programme Cycle Scheme Annual flu jabs and eye tests Training and professional development support Enhanced maternity, adoption, shared parental and paternity pay Annual professional membership subscription Payroll Giving This Company operates a growing nationwide network of flexible business centres, supporting entrepreneurs and businesses with flexible workspaces and a first-class customer experience. They're passionate about creating great places to work and helping our customers

create, grow and enjoy running their businesses . They're values are

Smart, Supportive, Prudent, Straightforward and Responsible

and they look for people who share these values. Interested?

If youre a confident, organised and customer-focused individual looking for your next opportunity, wed love to hear from you.

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