Chanel Business Process Analyst - Global O2C

Location : London

Reports to : Senior Manager- Business Process Global O2C

Contract : Permanent, Full-time

At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.

The Business Process Analyst for O2C) will support the definition, documentation, testing, and continuous improvement of global O2C processes as part of Chanel's Microsoft Dynamics 365 Finance & Operations transformation. Working closely with the Senior Manager, Global O2C Process Leads, Global Tech, Regional Business Process teams and implementation partners, the Business Process Analyst will support end-to-end process analysis, requirements documentation, UAT coordination, data validation, release readiness and stakeholder communications.

Key Responsibilities

D365 Finance & Operations Support

• The Analyst role will support and drive process analysis and transformation across elements of the Order-to-Cash lifecycle, including sales-order management, stock fulfilment, inbound controls, customer & supplier management, product catalogue management, credit management, collections and dispute controls, process reporting, billing and invoicing.
• Apply a strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, and data structures such as working tables and data management projects.
• Support the Global O2C team in the use of Microsoft Dynamics 365 F&O, including issue investigation, data validation, documentation, and escalation of complex topics.
• Collaborate with Global Tech, Regional Business Process teams, and external partners on business requirements, system updates, releases, interface integration, and issue resolution.

User Acceptance Testing and Validation

• Support end-to-end User Acceptance Testing (UAT), including preparation of test scenarios, coordination with business users, tracking of defects, validation of fixes, and confirmation that outcomes meet business requirements whilst maintain quality on UAT output documentation.
• Coordinate and validate integrations between D365 F&O and other Tier 1 systems, including middleware where applicable, ensuring accuracy, completeness, and alignment with expected process outcomes.
• Document UAT results, open points, and evidence clearly, contributing to traceability between requirements, test execution, defects, and final sign-off recommendations.

Business Process Analysis and Documentation

• Understand, document, and maintain business process flows, applying a strong analytical and investigative mindset to interpret and assess complex as-is processes in detail.
• Support the creation and maintenance of training materials, process guidance, frequently asked questions and knowledge-management content to help drive consistent adoption of global O2C processes.
• Assist in gathering, clarifying, and documenting business requirements, process variations, pain points, dependencies, and impacts across the O2C lifecycle.
• Support the Global O2C organization in ensuring the accuracy, consistency, and completeness of Solution Design Documents (SDDs), process documentation, business requirements, and related governance materials.
• Develop and maintain clear process documentation, work instructions, training materials, and user guidance to support knowledge transfer, onboarding, deployment readiness and consistent adoption of global O2C standards.
• Support regional and divisional deployment activities by preparing workshop materials, documenting local process variations and business requirements, maintaining action logs, and capturing decisions, risks and follow-up actions.

Continuous Learning and ERP Adaptability

• Apply a business process-driven approach when evaluating issues, supporting solution options, investigating system bugs and recommending improvements for review by senior team members.
• Support regional deployment activities by preparing inputs for workshops, capturing local specificities, and helping assess priorities based on business criticality.

Process Governance Support

• Support the application of the Fix, Flex, Free framework by helping identify where process standardization is required and where regional flexibility may need to be assessed.
• Maintain process documentation, decision logs, assumptions, and open items to support transparent governance and effective review by process leads.

Reporting and Data Analysis Support

• Support the analysis and monitoring of O2C performance, process outcomes, test results, defects, and data quality trends to identify risks, improvement opportunities and areas requiring business attention.
• Perform Azure DevOps analysis to review backlog items, defects, user stories, test evidence, priorities and closure status, ensuring alignment between business requirements, process documentation, UAT outcomes and release readiness.
• Utilize D365 F&O reports, data extracts and management outputs to support operational investigations, reconciliations, process validation and decision-making.
• Prepare concise insights, working materials and stakeholder-ready summaries that highlight key trends, issues, decisions required and recommended actions.
• Maintain and enhance O2C reporting standards, KPI definitions, dashboard content and performance tracking artefacts to support ongoing governance and continuous improvement.
• Contribute to process reviews and business assessments by translating data findings into actionable recommendations that improve efficiency, control and user adoption.

Development Opportunity

This role offers the opportunity to develop deep expertise in global O2C processes, D365 Finance & Operations and ERP transformation delivery within a complex international organization. The successful candidate will work alongside senior global and regional process leads, business stakeholders, technical teams and implementation partners, gaining exposure to process design, governance, testing, deployment and continuous improvement across multiple regions and divisions.

Qualifications

• Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, Information Systems, or a related field; relevant ERP, process, or project certifications are a plus.
• Experience: 1-3 years of experience in finance operations, business process analysis, ERP support, testing or transformation projects; exposure to Order-to-Cash processes is preferred.
• Technical Skills:
• Strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, working tables and data management projects.
• Ability to support UAT activities, including test preparation, execution tracking, defect follow-up, evidence collection and validation of integrations between D365 F&O and other Tier 1 systems.
• Analytical mindset with the ability to investigate data, interpret process flows, document as-is processes and identify gaps, dependencies or improvement opportunities.
• Clear communication and interpersonal skills, with the ability to work collaboratively with business, technology regional and divisional stakeholders.
• Adaptable and proactive, with a continuous learning mindset and willingness to expand ERP, process and business knowledge in a dynamic transformation environment.
• Detail-oriented, curious and structured in problem-solving, with the ability to balance process discipline, data accuracy and practical business outcomes.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

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