Change & Process Improvement Team Leader

Role: Change & Process Improvement Team Leader
Salary: Negotiable dept on Exp
Location: Mansfield

We’re hiring a Change & Process Improvement Team Leader to review current processes with a fresh pair of eyes and lead practical change across teams and stakeholders. This role suits someone with a strong operational or people-management background, looking to step into a process improvement and team leadership role.

The role of Change & Process Improvement Team Leader will involve:

• Review existing processes and procedures, identifying opportunities for improvement
• Lead and implement change initiatives across teams and stakeholders
• Manage day-to-day team leadership: workload, resourcing, coaching, and performance
• Act as first point of escalation, resolving issues and making quick decisions
• Build stakeholder buy-in for new ways of working
• Monitor performance against KPIs/SLAs and drive continuous improvement
• Use reporting tools and systems to track progress and impact

What you’ll bring:

• Experience in change management or process improvement
• Team leadership or people management experience
• Strong stakeholder engagement and communication skills
• Background in a fast‑paced, operational, or customer‑facing environment – for example retail, distribution, logistics, hospitality, customer service, marketing or production/fulfilment (open to other relevant sectors)
• Comfortable working in a fast‑paced, KPI‑driven environment
• Solution‑focused, structured approach to problem‑solving

Desirable:

• Change management, leadership, or coaching qualifications
• Experience introducing new systems/technology to improve efficiency
• Multi‑channel or cross‑functional operations experience

Interested? Send your CV to TurnerFox Recruitment or call for more details.

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