Charity Supporter Relations Officer

About the Role

Our client is looking for an enthusiastic and dedicated Charity Supporter Relations Officer to cultivate and maintain strong relationships with donors and supporters in Wolverhampton . This role is key to ensuring our valued supporters feel connected to our mission and understand the impact of their contributions. You will be responsible for communicating effectively with our supporter base, acknowledging their generosity, and providing them with updates on our work, fostering loyalty and encouraging ongoing engagement. This is a fantastic opportunity to play a vital role in fundraising efforts for a worthy cause.

Key Responsibilities

• Develop and implement strategies for effective supporter communication and engagement in Wolverhampton .
• Manage the regular communication plan, including newsletters, thank you letters, and impact reports.
• Respond promptly and professionally to inquiries from donors and potential supporters.
• Assist in organizing supporter events and engagement activities.
• Maintain accurate records of supporter interactions and data in the CRM system.

Requirements

• Experience in customer service, communications, or fundraising, ideally within the charity sector .
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong interpersonal skills and the ability to build rapport with diverse individuals.
• Proficiency with CRM systems and other relevant databases.
• A passion for the mission of the organization and a commitment to excellent supporter care.

Benefits

• Competitive salary and benefits.
• The opportunity to build meaningful relationships and contribute to a vital cause.
• Flexible hybrid working arrangements.
• Professional development opportunities within the charity field.
• A positive and collaborative work environment in Wolverhampton .