Chester - Customer Service Assistant

Hi!

We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.

When you apply, please select Chester as your home course. You will also advise which other racecourses you are prepared to travel to for additional work outside of Chester. This will open up opportunity to support us at major fixtures and festivals at some of our 58 racecourses across the UK.

Who are we?

Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.

Who are we looking for?

• Applicants 18+
• Excellent Customer Service skills - experience preferred
• Excellent Cash Handling skills - experience preferred
• Honest and reliable team members
• Commitment to understanding betting product knowledge
• Drivers/keen travellers - preferred not necessary

What does the role entail?

• Providing a welcoming and friendly customer service
• Ensuring bets are placed accurately
• Providing accurate pay outs on winning tickets
• Learning and understanding our products
• Full training provided
• Opportunities to advance into more interesting roles on course

Why work for us?

• A fun and fast-paced customer service role at racing events
• Working in a friendly and supportive environment
• Competitive hourly pay and holiday pay
• Opportunity to work at other racecourses across the country
• Flexible working
• Free on-site parking

Pay Rate

• CSA - £12.90 + holiday pay 13.3% = £14.61 per hour
• Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
• The same rate for all ages 18+
• Monthly pay

We hope to hear from you soon!

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