Chinese Speaking Customer Service Adviser

Brook Street are working with a Commercial Insurance Broker; who specialise in all commercial business insurances. Our client prides themselves on delivering outstanding customer service, expert guidance, and tailored insurance solutions to clients.

As the business continues to grow, our client is looking for a Chinese Speaking Customer Service & Sales Adviser to support their Mandarin and Cantonese speaking customers.

This is a brand-new role offering an excellent opportunity to play a key part in developing Chinese-speaking client base while providing exceptional service and support.

The role

• Monday- Friday
• Fully office based
• Hours: Flexible to work around the business.
• Location: BD10, Bradford
• Salary: £12.71 per hour
• Hours: 15-20 hours per week (approximately 4 hours per day)
• Contract: Part-Time
• Potential opportunity for the role to develop into a full-time position as the business grows.
• Full training and ongoing support.
• Friendly and supportive team environment.
• Opportunity to become a key part of an expanding area of the business.

The Role

We are looking for a confident, professional, and customer-focused individual who is fluent in Chinese and English. The successful candidate will act as the primary point of contact for Chinese-speaking customers, helping them understand insurance quotations, renewals, policy information, and general enquiries.

This is a varied role combining customer service, sales support, relationship management, and administration.

Key Responsibilities

• Contact lapsed clients and prospective new customers to introduce services and provide insurance quotations.
• Follow up on insurance renewals already issued to clients.
• Translate and explain policy information, renewal terms, and risk information clearly to Chinese-speaking customers.
• Build and maintain positive relationships with existing and prospective clients.
• Support customers with policy enquiries, mid-term adjustments, and general account queries.
• Liaise with the broking and insurance handling teams to ensure customer requirements are communicated effectively.
• Relay customer feedback and important information back to internal stakeholders.
• Manage email correspondence and administrative tasks accurately and efficiently.
• Maintain detailed and accurate customer records using internal systems.
• Deliver a high standard of customer service at all times.
• Fluent in both Chinese (Mandarin and/or Cantonese) and English, with excellent verbal and written communication skills.
• Previous experience in a customer service, sales, telesales, account management, or client-facing role.
• Confident speaking with customers over the phone and via email.
• Strong administrative and organisational skills.
• Ability to explain complex information in a clear and understandable manner.
• Professional, friendly, and customer-focused approach.
• Competent with Microsoft Office and general computer systems.
• Ability to work independently and manage your own workload.

This is an exciting opportunity to join a growing organisation and make a real impact by supporting their clients. You'll have the opportunity to build strong customer relationships, develop your sales and customer service skills, and help shape the future of this new role.

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