Claims Handler

About the Role

Our client is looking for a meticulous and customer-focused Claims Handler to join their busy insurance department in Edinburgh . This role is essential in managing the claims process efficiently and empathetically, ensuring policyholders receive timely and fair settlements. You will be the primary point of contact for claimants, guiding them through the process, investigating claims, and making decisions on liability and pay-outs. The ideal candidate possesses excellent organizational skills and a commitment to providing outstanding service, working within a supportive team environment.

Key Responsibilities

• Receive, record, and manage insurance claims from initial notification to settlement.
• Investigate claims by gathering information, obtaining statements, and assessing liability and policy coverage.
• Communicate effectively with policyholders, third parties, and repair networks throughout the claims process.
• Process payments and manage claim files accurately and efficiently.
• Identify potentially fraudulent claims and escalate them according to company procedures.

Requirements

• Previous experience in a claims handling or customer service role is preferred.
• Strong organizational and administrative skills, with excellent attention to detail.
• Good communication and interpersonal skills, with a polite and professional demeanor.
• Ability to work independently and as part of a team, managing multiple tasks simultaneously.
• Familiarity with insurance terminology and basic claims procedures.

Benefits

• Competitive salary based on experience and performance.
• Hybrid work arrangement offering a blend of office and remote flexibility .
• Comprehensive health insurance and employee assistance program.
• Pension scheme and life assurance benefits.
• Opportunities for training and development in claims management.