Claims Handler

About the Role

Our client is seeking a diligent and customer-focused Claims Handler to join their dedicated team in Liverpool . This role is fundamental to providing timely and efficient resolution of insurance claims, ensuring policyholders receive fair and prompt service during challenging times. You will manage claims from first notification through to settlement, assessing policy coverage, investigating circumstances, and negotiating settlements. This is an excellent opportunity for an individual with strong organizational skills and a commitment to excellent service to contribute to a respected insurance provider.

Key Responsibilities

• Receive and log new insurance claims accurately, verifying policy details and coverage.
• Investigate the circumstances of claims, gathering relevant information and documentation.
• Assess the validity of claims based on policy terms and conditions, and make fair settlement offers.
• Communicate effectively and empathetically with claimants, providing updates and managing expectations.
• Negotiate settlements with claimants or their representatives, ensuring adherence to company guidelines.
• Maintain accurate and up-to-date records of all claim activities on the claims management system.

Requirements

• Previous experience in an administrative or customer service role, preferably within insurance claims .
• Strong organizational skills and the ability to manage a caseload efficiently.
• Excellent communication and interpersonal skills, with a focus on empathy and customer care.
• Proficiency in using claims management software and standard office applications.
• A methodical approach to problem-solving and decision-making.
• Willingness to learn and develop expertise in claims handling procedures.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Office-based role with a supportive team environment in Liverpool .
• Comprehensive training program covering all aspects of claims handling.
• Health insurance and access to employee wellness resources.
• Opportunities for career progression within the claims department.