Claims Handler

About the Role

Our client is seeking a proactive and empathetic Claims Handler to join their fully remote team. This role is central to providing outstanding support to policyholders during what can be a stressful time, managing their claims efficiently and fairly from initiation to closure. You will be the primary point of contact for claimants, guiding them through the process and ensuring a positive experience. This fully remote position is ideal for a detail-oriented individual with excellent communication skills who wants the flexibility to work from home while contributing significantly to customer satisfaction and operational efficiency within a supportive and digitally-enabled environment.

Key Responsibilities

• Receive, record, and acknowledge new insurance claims promptly and accurately.
• Investigate claims by gathering necessary information, documentation, and evidence.
• Assess liability and policy coverage, making fair and informed decisions on claim validity.
• Communicate clearly and empathetically with policyholders, third parties, and other stakeholders throughout the claims process.
• Process claim settlements and payments in accordance with company procedures and settlement agreements.
• Maintain accurate and up-to-date records of all claims activity in the claims management system.

Requirements

• Previous experience as a Claims Handler or in a similar customer service/administrative role within insurance.
• Strong understanding of insurance principles and claims handling procedures.
• Excellent communication, negotiation, and problem-solving skills.
• High level of attention to detail and accuracy in record-keeping.
• Proficiency in using claims management software and standard office applications.

Benefits

• Competitive annual salary with potential for performance-based incentives.
• Fully remote working arrangement, offering maximum flexibility and autonomy.
• Comprehensive medical, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Opportunities for ongoing training and career progression within the claims department.