Claims Handler

About the Role

Our client is seeking a meticulous and empathetic Claims Handler to join their expanding, fully remote team. This role is crucial in managing and processing customer insurance claims efficiently and professionally. You will be the primary point of contact for policyholders during a potentially stressful time, providing clear communication and support to ensure a smooth claims process. Working remotely, you will leverage technology and your strong organizational skills to manage a diverse portfolio of claims, contributing to the excellent service standards of our client. This fully remote position allows for a great work-life balance.

Key Responsibilities

• Receive, log, and acknowledge new insurance claims promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess liability and policy coverage to determine claim validity.
• Communicate updates and decisions to policyholders and other relevant parties.
• Negotiate settlements within authorized limits or refer complex cases to senior adjusters.
• Maintain accurate and up-to-date records of all claim activities in the system.

Requirements

• Previous experience in a claims handling or customer service role within the insurance sector.
• Strong understanding of insurance policy terms and conditions.
• Excellent communication, active listening, and empathy skills.
• Proficiency in using claims management software and IT systems.
• High level of accuracy and attention to detail.
• Ability to manage time effectively and prioritize workload in a remote setting.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including holidays and personal days.
• Professional development opportunities and continuous training.