Claims Manager, Platform Partner Syndicates

Your Role

This is a key role supporting Apollo's Platform Partner Syndicates (PPS) combining claims oversight, governance and technical claims expertise across a diverse portfolio of delegated and syndicate business.

You will be responsible for both the oversight of the partner syndicate’s claim performance and broader claim handling responsibilities as applicable to each partner. This will entail involvement with larger and complex claims, having in depth experience of Lloyd’s processes, reporting into senior claims management as well as developing key relationships with third parties and employees within Apollo. The role will also include supporting the continued development of our Platform Partner Syndicates model.

About Platform Partner Syndicates

Platform Partner Syndicates is Apollo's innovative platform designed to help ambitious underwriting businesses establish and grow their own Lloyd's syndicates while benefiting from Apollo's operational infrastructure, governance framework and market expertise.

The model enables specialist underwriting teams to focus on building and scaling their businesses while leveraging Apollo's support across key functions including claims, operations and regulatory oversight.

What you’ll do

• Leading claims oversight activity across Platform Partner Syndicates business written through Apollo.
• Managing delegated claims authority arrangements and governance frameworks across partner syndicates.
• Providing technical guidance and support on complex, high-value and sensitive claims.
• Monitoring claims performance, trends and emerging issues, identifying opportunities for improvement and action.
• Working closely with the Head of Claims on large loss, reserving and claims strategy discussions.
• Producing, overseeing and maintaining high-quality reporting for PPS classes, including committee and governance packs for senior stakeholders.
• Building effective relationships with platform partners and all associated stakeholders.
• To ensure PPS’s align with ASML’s overarching claims philosophy, processes, conduct policies and procedures.
• Ensuring compliance with Lloyd's Claims Management Principles, Minimum Standards and Apollo governance requirements.
• Supporting the ongoing development and optimisation of Platform Partner Syndicates claims operating processes.

What we are looking for

• Significant experience handling and overseeing claims within the Lloyd's and London Market environment.
• Broad claims knowledge across multiple classes of business.
• Experience managing delegated claims authorities, TPAs or other third-party claims service providers.
• Strong understanding of ECF, Lloyd's claims processes and market standards.
• Ability to assess complex claims issues and provide practical, commercially balanced guidance.
• Experience producing claims reporting and presenting information to senior stakeholders.
• Excellent stakeholder management skills with the confidence to influence, challenge and collaborate effectively.
• Strong communication skills, both written and verbal.
• Organised, adaptable and comfortable balancing multiple priorities.
• A collaborative approach with the ability to build trusted relationships across internal and external stakeholders.

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