Cleaning Operations Manager in Thirsk

Job DescriptionFull Job Description

Cleaning Operations ManagerThirsk£37,000-£42,000 + 6% Pension + Training & Development + Career Progression + Monday-Friday + On-Site Parking

Are you an Operations Manager, Contracts Manager or Area Manager with at least two years' experience within commercial cleaning or soft services, looking for a hands‑on management role where you'll take ownership of client contracts and operational teams?

On offer is the opportunity to join a growing, family‑run commercial cleaning business where you'll become an important part of the operations team. You'll join a people‑focused environment with genuine family values, ongoing training and opportunities to progress as the company continues to grow. In this role, you'll manage a portfolio of commercial cleaning contracts, taking responsibility for service delivery, budgets, quality standards and client relationships. You'll lead Team Leaders and Cleaning Operatives, manage staffing and performance, conduct site and quality audits and ensure contracts operate safely, efficiently and in accordance with specification. This role would suit an experienced cleaning or soft services professional who enjoys being visible and involved rather than managing from behind a desk. You'll be a strong people manager who can build relationships with both clients and employees, resolve problems quickly and take responsibility for maintaining high standards across multiple contracts.

The Role

• Manage a portfolio of commercial cleaning contracts.
• Lead, support and develop Team Leaders and Cleaning Operatives.
• Manage client relationships, meetings and contract performance.
• Monitor budgets, staffing, subcontractors and service delivery.
• Conduct quality audits and ensure required standards are maintained.
• Oversee recruitment, inductions, training and employee performance.
• Ensure Health & Safety, risk assessments and COSHH compliance.
• Support new contract mobilisation and continuous improvement.

The Person

• At least 2 years' experience within commercial cleaning / soft services.
• Operations, contracts, area or multi-site management experience.
• Strong people-management and client-facing skills.
• Knowledge of Health & Safety and cleaning industry best practice.
• Hands‑on, proactive approach and willing to get involved operationally.
• Strong organisation, administration and communication skills.
• Full UK driving licence.
• Commutable to Thirsk and surrounding areas.

Key Words: Cleaning Operations Manager, Operations Manager, Cleaning Contracts Manager, Contracts Manager, Cleaning Contract Manager, Area Cleaning Manager, Area Manager, Soft Services Manager, Soft FM Manager, Facilities Manager, Facilities Management, Cleaning Manager, Commercial Cleaning Manager, Regional Cleaning Manager, Contract Cleaning, Commercial Cleaning, Soft Services, Soft Facilities Management, FM, Team Management, Contract Management, Client Management, COSHH, Health and Safety, Thirsk, Northallerton, Ripon, Harrogate, York, Boroughbridge, Bedale, Easingwold.

We are an equal opportunities employer and welcome applications from all suitable candidates.

The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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