Cleaning Supervisor FTC

Environmental Services Team Leader - 12 month Fixed Term Contract Maternity Cover

Location: Grays, Essex.

Salary: £32,240 per annum

Hours: 36.5 hours per week

Working Pattern: 5 days on, 2 days off | Wednesday–Sunday

About the Role

We are looking for an experienced and motivated Environmental Services Team Leader to join the team and take responsibility for leading and managing shift cleaning teams across the shopping centre.

This is a hands-on leadership role where you’ll play an important part in ensuring the highest standards of cleanliness are maintained across the centre, including mall areas, customer restrooms, waste facilities, car parks and external areas.

You’ll be responsible for supporting the operational management team, motivating your colleagues and ensuring all environmental services are delivered safely, efficiently and to an exceptional standard.

Key Responsibilities

• Lead, manage and motivate shift cleaning teams to deliver consistently high standards.

• Support the Head of Department and take on management responsibilities when required.

• Ensure exceptional cleaning standards are maintained across the centre on a daily basis.

• Organise and support shift rotas, team briefings and day-to-day operational activities.

• Provide encouragement and guidance to team members, identifying training and development opportunities.

• Assist with recruitment and the onboarding and training of new team members.

• Conduct regular team briefings to communicate expectations, best practices and operational updates.

• Monitor team performance and ensure work is completed to the required quality and compliance standards.

• Respond to team member queries and assist with resolving issues effectively.

• Manage stock and materials, maintaining accurate inventory records and supporting ordering where required.

• Ensure all work is carried out in line with health and safety requirements and relevant compliance standards.

• Provide excellent customer service, including dealing professionally with customer enquiries and complaints.

• Work closely with operational management to ensure the smooth running of environmental services across the centre.

About You

We’re looking for someone who is confident leading a team and takes pride in delivering high standards.

You’ll ideally have experience in a supervisory or team leadership position and be comfortable working in a fast-paced, customer-focused environment.

You’ll need to demonstrate:

• Strong leadership skills and the ability to motivate a team.

• Excellent verbal and written communication skills.

• Previous experience of training and developing employees.

• Strong relationship-building skills.

• Excellent customer service skills.

• A self-motivated and proactive approach.

• The ability to organise and manage competing priorities.

• A strong focus on health, safety, quality and compliance.

• Flexibility and a positive approach to working as part of a team.

Desirable Experience

Previous experience and working knowledge of professional cleaning techniques, equipment and machinery would be advantageous.

What’s on Offer

• £32,240 salary

• 36.5 hours per week

• 5 days on / 2 days off

• Wednesday–Sunday working pattern

• Opportunity to take on a key leadership role within a busy and high-profile shopping centre environment.

If you’re an experienced team leader who takes pride in maintaining high standards, motivating people and delivering excellent customer service, we’d love to hear from you