Client Account Executive

Are you a confident, organised and customer-focused professional looking for your next career move? An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford. This is a varied role where you’ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard. You’ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process.

Key Responsibilities

• Manage a portfolio of client accounts and build strong customer relationships
• Act as the main point of contact for clients throughout the duration of works
• Take ownership of jobs from initial enquiry through to completion
• Manage customer enquiries and provide a professional, responsive service
• Prepare and issue quotations and follow these through to approval
• Coordinate reactive, planned and maintenance works
• Manage customer expectations and provide regular progress updates
• Ensure agreed timescales and deadlines are achieved
• Coordinate engineers and manage their schedules effectively
• Allocate resources to ensure works are completed efficiently
• Liaise with customers, engineers and internal teams on a daily basis
• Arrange and attend client meetings and site visits where required
• Travel nationally to attend customer meetings and sites when necessary
• Monitor job progress and keep clients informed
• Deal with issues and queries, providing practical and professional solutions
• Maintain accurate customer and project records
• Manage multiple jobs and priorities simultaneously
• Develop and maintain long-term client relationships
• Take ownership of your workload and contribute to improving the customer experience

About You

• Experience in a client account, customer service, contract management, project coordination or similar role
• Previous technical or engineering experience would be advantageous
• Excellent communication and relationship-building skills
• Confident and professional when dealing with customers at all levels
• Highly organised with strong time-management skills
• Proactive, reliable and able to work independently
• Good problem-solving skills and the ability to take ownership
• A genuine desire to develop and progress your career The Package
• Full-time, permanent position
• Monday to Friday, 8:00am – 4:30pm / 5:00pm
• Excellent career development and progression opportunities