Client-Facing Technical Support Consultant
- london, england, United Kingdom
- £50 - £80 Per Hour
Job Description
• Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
• Collaborate with engineering to diagnose root causes.
• Deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
• Join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
• Capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.
Requirements
- 2:1 or above within a Computer Science degree (or directly related subject).
- At least a couple of years experience in either a client facing/technically focused role post-graduation.
- Demonstrate a genuine passion for tech outside of work, especially using AI.
- Curiosity in approach to problem-solving.
- Excellent spoken and written English, confident and able to speak to all levels of seniority within clients.
- Excellent organisation, communication, and consulting mindset.
- Willingness and ability to travel for client meetings, workshops, and in-person engagements.
ATS Optimization Keywords
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Hard Skills
- Computer Science Degree
- Technical Issue Triage
- Root Cause Diagnosis
- Integration Scoping
- Workflow Guidance
Soft Skills
- Curiosity
- Excellent Organisation
- Consulting Mindset