Client Relations Associate

About the Role

Our client is seeking a proactive and client-focused Client Relations Associate to become an integral part of their Manchester-based team. In this role, you will act as a key liaison between the company and its valued clients, ensuring their needs are met and their experience is consistently positive. You will handle inquiries, provide support, and build strong, lasting relationships. This is an excellent opportunity for individuals passionate about client satisfaction and looking to grow within a customer-centric organization that values open communication and teamwork.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries, concerns, and requests in a timely and effective manner.
• Provide comprehensive support regarding services and account management.
• Conduct regular check-ins with clients to ensure their ongoing satisfaction.
• Identify opportunities for client retention and upselling based on their needs.
• Collaborate with internal teams to ensure seamless service delivery to clients.

Requirements

• Demonstrated experience in a client relations , customer service , or account management role.
• Exceptional communication and active listening skills.
• Proficiency with CRM software and client management tools.
• Strong organizational skills and the ability to manage multiple client accounts.
• A proactive approach to problem-solving and client engagement.
• Enthusiasm for building and maintaining positive relationships.

Benefits

• Competitive salary package.
• Remote working flexibility.
• Comprehensive health insurance.
• Generous holiday allowance.
• Professional development opportunities and team events.