Client Relations Associate

About the Role

Our client is seeking a proactive and articulate Client Relations Associate to join their team in Derby . In this role, you will be focused on building and maintaining strong relationships with clients, ensuring their needs are met and their experience is consistently positive. You will act as a key liaison between clients and the company, providing support and addressing any concerns. This is an excellent opportunity to develop your skills in client management within a supportive and professional setting in Derbyshire , contributing to the company's success through exceptional service.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries and resolve issues promptly and effectively.
• Proactively communicate with clients regarding updates, new services, or potential concerns.
• Gather client feedback and relay it to internal teams for service improvement.
• Ensure client satisfaction and retention through consistent, high-quality engagement.

Requirements

• Previous experience in a client-facing role, such as customer service or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using CRM software and other client management tools.
• A proactive approach to problem-solving and relationship building.

Benefits

• Competitive salary with opportunities for performance-based increases in Derby .
• Hybrid working model offering a blend of remote flexibility and office-based teamwork.
• Comprehensive training and professional development support.
• Opportunities for career advancement within a growing organization.
• A positive and collaborative work environment focused on client success.