Client Relations Associate

About the Role

Our client is looking for a professional and engaging Client Relations Associate to join their dynamic hybrid team in Nottingham . This role is central to fostering and maintaining positive relationships with clients, ensuring their satisfaction and continued engagement with our client's services. You will act as a primary point of contact, addressing client needs, providing support, and gathering feedback to drive service improvements. This is an excellent opportunity for an individual with strong interpersonal skills who is passionate about customer success and thrives in a collaborative, client-focused environment, blending office and remote work flexibility.

Key Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of clients.
• Act as the main point of contact for client inquiries, issues, and requests.
• Provide proactive support and guidance on utilizing services effectively.
• Gather client feedback through surveys and direct communication, reporting key insights.
• Assist in resolving client issues, coordinating with internal teams as needed.
• Contribute to client retention strategies and identify opportunities for upselling or cross-selling.

Requirements

• Proven experience in client relations , account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with CRM software and client management tools.
• Ability to understand client needs and translate them into actionable solutions.
• A proactive approach to problem-solving and client satisfaction.

Benefits

• Competitive annual salary of 32000 .
• Flexible Hybrid working arrangement.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off and company holidays.
• Opportunities for professional development and career growth within the company.