Client Relations Specialist

About the Role

Our client seeks a skilled and personable Client Relations Specialist to join their team in Portsmouth . In this role, you will be instrumental in building and maintaining strong, positive relationships with our valued clients. You'll serve as a key liaison, addressing their needs, resolving concerns, and ensuring they receive the highest level of service. This is an excellent opportunity for individuals with exceptional communication skills and a dedication to customer satisfaction to thrive in a supportive, professional environment. You will contribute significantly to client retention and overall company success in the Portsmouth area.

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships through proactive engagement.
• Address and resolve client inquiries, issues, and concerns in a timely and professional manner.
• Act as the primary point of contact for assigned clients, understanding their needs and objectives.
• Conduct regular client meetings (in-person and virtual) to discuss service performance and gather feedback.
• Collaborate with internal departments to ensure client satisfaction and smooth service delivery.
• Onboard new clients and guide them through the initial stages of service utilization.

Requirements

• Proven experience in a client relations , account management, or customer success role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer service principles and conflict resolution techniques.
• Proficiency in using CRM software and other client management tools.
• Ability to manage multiple priorities and work effectively in a team-oriented environment.
• Demonstrated ability to build rapport and trust with clients in the Portsmouth region.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work model offering a balance between office-based collaboration and remote flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• A positive and inclusive work culture with opportunities for career growth.