Open roleExternal
Client Relations Specialist
- oxford, oxfordshire, OX1 2JD, United Kingdom
- Full time
- On-site
- £28,500 - £28,500 Per Annum
Job Description
About the Role
Our client is looking for a dedicated and professional Client Relations Specialist to join their team in Oxford . This role is essential for nurturing and strengthening relationships with our clients, ensuring their needs are understood and met with exceptional service. You will be the primary point of contact for a portfolio of clients, handling inquiries, resolving issues, and providing support to foster loyalty and satisfaction. This is an office-based role in Oxford , ideal for someone who thrives on direct interaction and collaborative problem-solving within a dynamic team environment. Join us to make a significant impact on our client retention and success.
Key Responsibilities
- Manage and maintain strong relationships with a designated portfolio of clients.
- Address client inquiries, concerns, and requests promptly and professionally.
- Troubleshoot and resolve client issues, escalating when necessary to ensure satisfaction.
- Provide clients with regular updates and information regarding their accounts and services.
- Gather client feedback and communicate it to internal teams for service improvement.
- Proactively identify opportunities to enhance client experience and offer additional value.
Requirements
- Proven experience in a client relations , account management, or customer service role.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of customer relationship management principles.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in CRM software and relevant business applications.
- A proactive approach to problem-solving and client advocacy.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment in the historic city of Oxford .
- Generous holiday allowance and company pension scheme.