Client Relationship Manager - Event Catering

About the Role

Our client is looking for a dedicated Client Relationship Manager with a passion for exceptional service to join their team, serving the Manchester area with a hybrid work model. In this role, you will be the primary point of contact for clients, ensuring their catering needs for events are met with precision and creativity. You will build strong, lasting relationships by understanding their unique requirements and delivering bespoke solutions. This position offers a blend of remote flexibility and in-person client engagement, ideal for a communicative professional who excels at managing expectations and exceeding client satisfaction goals within the vibrant event catering sector.

Key Responsibilities

• Cultivate and maintain strong, long-term relationships with a portfolio of corporate and private event clients.
• Understand client needs and preferences, developing tailored catering proposals and event solutions.
• Liaise between clients, the sales team, and the operational/culinary teams to ensure seamless event execution.
• Conduct client consultations and site visits (where applicable) to finalize event details and logistics.
• Address client inquiries and resolve any issues promptly and professionally.
• Gather client feedback to identify areas for service improvement and contribute to strategic planning.

Requirements

• Proven experience in client management, account management, or sales within the events or hospitality industry.
• Excellent interpersonal, communication, and presentation skills.
• Strong organizational abilities and meticulous attention to detail.
• Ability to work effectively both independently in a remote capacity and collaboratively in a hybrid setting.
• Proficiency in CRM software and standard office productivity tools.

Benefits

• A competitive salary with potential for performance-based incentives.
• A hybrid work arrangement offering flexibility and in-office collaboration.
• Opportunities for professional growth and development within the events industry.
• Exposure to a wide range of prestigious events and high-profile clients.
• A dynamic team environment that values creativity and client focus.