Client Services Associate

About the Role

Our client is seeking a motivated Client Services Associate to join their team in the esteemed city of Oxford . This role is crucial for providing exceptional support to clients, ensuring their needs are met promptly and effectively. You will act as a key liaison, managing inquiries, resolving issues, and contributing to strong client relationships. This is a fantastic opportunity to develop your career within a respected organisation known for its intellectual environment and commitment to service quality, working in the heart of Oxfordshire .

Key Responsibilities

• Respond to client inquiries and requests in a timely and professional manner across various channels.
• Provide accurate information and effective solutions to client issues.
• Maintain client records and update CRM systems with interaction details.
• Assist in the onboarding process for new clients.
• Liaise with internal departments to ensure seamless service delivery for clients.
• Identify opportunities to enhance client satisfaction and loyalty.

Requirements

• Previous experience in a client services , customer support, or administrative role.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Good organisational skills and attention to detail.
• Proficiency with Microsoft Office Suite and experience with CRM software is a plus.
• Ability to multitask and manage workload effectively.
• A proactive and customer-focused approach to work.

Benefits

• Competitive salary with regular performance reviews.
• Hybrid working model offering a blend of office and remote work.
• Opportunities for training and professional development in client relations.
• Company benefits package including pension contributions and holiday pay.
• Work in a dynamic team environment within our easily accessible Oxford office.