Client Services Co-Ordinator/Receptionist

Job Title: Client Services Coordinator

Salary: £29,500 pa

Location: North Cambridge

Term: Permanent

An exciting opportunity has arisen for a Client Co-ordinator/Receptionist to join a dynamic and forward-thinking company based in North Cambridge. This is a varied, customer-facing role combining reception, client services, events, sales support and administration.

The role would be particularly well suited to someone with a background in hotel reception,  front of house or a similar client-facing environment, who is used to delivering excellent service, managing bookings and dealing confidently with a wide variety of client requests.

Key Responsibilities for the Client Co-ordinator/Receptionist role:

Provide a warm, professional welcome to clients and visitors and ensure an excellent first impression. Act as a key point of contact for clients, responding to queries and resolving day-to-day issues. Handle initial sales enquiries, arrange and conduct viewings and identify opportunities to generate additional revenue. Coordinate meeting room bookings, set-ups and invoicing, ensuring rooms and reception areas are always presented to a high standard. Work with external event organisers to coordinate bookings and ensure events run successfully. Act as the on-site representative during corporate evening events, dealing confidently with any issues that may arise. Assist with general centre administration, including CRM updates, client records, invoicing, post, access cards and stock management. Support the Centre Manager and provide cover during periods of holiday or sickness. Help create a welcoming community within the centre by supporting client activities and events. Maintain high standards of customer service, organisation and compliance with company procedures. Ideal Candidate for the Client Co-ordinator/Receptionist role:

Previous experience within hotel reception, front of house or reception would be ideal. Excellent customer service skills with a friendly, confident and professional approach. Strong organisational and administrative skills with the ability to manage several priorities at once. Comfortable handling bookings, enquiries and client requests. Able to deal calmly and professionally with complaints or issues as they arise. Confident working independently, using initiative and taking responsibility when required. Flexible and adaptable with the ability to work well under pressure. Comfortable with the sales element of the role, including responding to enquiries and conducting viewings. Good IT skills, including Microsoft Office. Experience of sales, marketing, events, conferencing or a business centre environment would be advantageous. A genuine interest in technology would be beneficial as this is a tech-focused workplace. Package for the Client Co-ordinator/Receptionist role:

Basic salary of £29,500 pa Standard hours: 8.30am - 5.00pm One evening per week until approximately 9pm when corporate events are taking place Overtime paid for additional evening hours 25 days' holiday + bank holidays + additional days at Christmas Great benefits package Pension Healthcare plan If you have a background in hotel reception, hospitality, front of house or client services and are looking for a varied role where you can build strong relationships and take real responsibility for the client experience, apply online today