Client Services Coordinator (Front of House - Accounts)

Greeting clients and providing a warm, welcoming experience

• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

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