Client Services Coordinator, Mandarin Speaking

Responsibilities

• responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.
• handle all client inquiries and communicate with clients professionally, accurately, and efficiently.
• excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities.
• identify and solve problems is vital, must be able to work independently and prioritise tasks.

Requirements

• Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
• Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
• A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation with great attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• A proactive approach working from own initiative.
• IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
• Ability to meet key performance indicators.
• A team player who shows dignity and due respect for colleagues.
• Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
• Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
• Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
• Required Languages Mandarin.

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