Client Services Coordinator

About the Role

Our client is seeking a proactive and organised Client Services Coordinator to join their remote team, supporting operations from Cardiff . This role is pivotal in managing client relationships, ensuring smooth communication, and coordinating service delivery. You will act as a key liaison between clients and internal departments, ensuring all client needs are met efficiently and effectively. This is a fully remote position perfect for an individual who excels at managing multiple tasks and thrives in a virtual collaborative environment, contributing to the success of our services across Wales .

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and expectations.
• Coordinate service delivery and project timelines, ensuring client satisfaction.
• Proactively identify and address potential client issues or concerns.
• Prepare and present client reports and service updates.
• Maintain accurate client records and documentation within the designated systems.

Requirements

• Demonstrated experience in client services, account management, or a similar coordination role.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and project management tools.
• Ability to work independently and manage a remote workload effectively.

Benefits

• Competitive salary.
• Fully remote working arrangement.
• Opportunities for professional development and training.
• Company-provided remote work setup support.
• A culture that values autonomy and results.