Client Services Operations Manager - Leading Homeware Brand - Leicester

Mode Search is proud to be partnering with a renowned British design and manufacturing brand to recruit a Client Services Manager. This is a fantastic opportunity to join a market-leading business celebrated for its exceptional craftsmanship, bespoke solutions, and prestigious international client base.

As a newly created role, this position offers the chance to make a genuine impact by shaping the client services and sales operations function during an exciting period of growth. Reporting directly to the UK & Export Sales Director, you will lead and develop teams across the Leicester and London offices, driving operational excellence, enhancing the customer experience, and ensuring seamless collaboration across sales, manufacturing, logistics, and client development.

If you are a commercially minded leader with a passion for delivering exceptional client service, improving processes, and developing high-performing teams, this is an outstanding opportunity to join a respected business where your expertise will directly influence its continued success.

This role is based 5 days in the office allowing close collaboration with all departments.

The Role

• Lead and manage the global Sales Operations team, providing coaching, structure and support
• Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
• Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
• Drive operational excellence by standardising processes across product categories and sales territories
• Monitor and enhance client satisfaction through consistent communication and intelligent customer service
• Collaborate with senior management to develop and implement commercial strategies
• Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
• Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
• Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
• Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work

Requirements

• Experience withing a similar Customer Service role.
• Proven leadership experience with the ability to inspire, coach and manage high-performing teams
• Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
• Highly organised with excellent presentation and project management capabilities
• Commercially minded and confident working with data to deliver insights and improvements
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
• Comfortable working in a fast-paced, collaborative office setting with a hands-on approach
• Additional languages would be an asset

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

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