Client Strategy Director

ROLE SUMMARY

The Client Strategy Director (Pod Lead) is a leadership role within the Revenue Tribe, reporting to the VP Client Strategy. Pod Leads are responsible for the commercial performance, strategic direction, and day-to-day operations of a multidisciplinary client pod.

As the commercial lead for the pod, you will own a portfolio of ThisThat’s largest and most strategic client partnerships, while also being accountable for Pod revenue growth, delivery quality, and team performance. You will play a key role in growing long-term client partnerships, increasing committed revenue, and ensuring clients receive strategically valuable, insight-led recommendations.

An understanding of insights and measurement is fundamental to success in this role. Pod Leads work closely with Insight Managers and cross-functional teams to ensure insight outputs deliver measurable commercial value for clients.

This role requires a balance of strategic thinking, operational discipline, and hands-on leadership to build a high-performing, collaborative pod across sales, strategy, and delivery.

KEY RESPONSIBILITIES

• Lead the performance, operations, and strategic direction of a multidisciplinary pod within the Revenue Tribe
• Build a high-performing culture centred on accountability, collaboration, commercial impact, and client excellence
• Lead hiring, onboarding, coaching, and development across Client Strategy and Insight team members
• Act as the senior escalation point for client, commercial, and operational challenges

Commercial Growth & Client Partnerships

• Own and grow a portfolio of ThisThat’s largest and most strategic client partnerships
• Drive account expansion and committed revenue growth across the Pod portfolio
• Identify opportunities with the Business Development team to expand ThisThat’s presence across teams, markets, and business functions
• Lead the pod in achieving revenue targets and commercial objectives
• Build trusted, long-term client partnerships grounded in measurable business impact

Insights & Strategic Excellence

• Develop a deep understanding of ThisThat’s products, methodologies, and how insight outputs create measurable client value
• Ensure consistently high-quality, commercially impactful insight work across the pod
• Empower Insight Managers and pod teams to uncover compelling narratives and translate data into actionable client stories
• Partner closely with Insight Managers to ensure insight outputs align with client objectives and commercial opportunities

Cross-Functional Collaboration & Operations

• Build strong relationships across Business Development, Paid Media, Data Science, Product, and Operations
• Maintain visibility of pod performance through accurate forecasting and reporting
• Collaborate with Pod Leads and senior stakeholders to drive consistency and best practice across the Revenue Tribe
• Contribute to the evolution of cross-pod processes and ways of working

QUALIFICATIONS & EXPERIENCE

• Proven experience working within insights, measurement, research, or data-led roles
• Strong understanding of translating data and insights into strategic recommendations
• Experience working in a high-growth or scale-up environment, with the ability to thrive in ambiguous, fast-moving conditions where process is still being built
• Demonstrated success leading high-performing client-facing teams in fast-paced environments
• Strong commercial acumen with a track record of growing long-term partnerships
• Ability to balance strategic leadership with hands-on client and team support
• Familiarity with agile or pod-based team structures is advantageous

KEY SKILLS & ATTRIBUTES

• Insight-led thinker with strong analytical and problem-solving skills
• Commercially astute with a strategic and growth-oriented mindset
• Inspiring leader with experience motivating and developing multidisciplinary teams
• Excellent stakeholder management and communication skills
• Adaptable and hands-on in high-growth environments
• Passionate about delivering measurable client impact

DIVERSITY & INCLUSION

ThisThat is committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and empowered. We celebrate the unique perspectives and backgrounds of our employees and believe that diversity drives innovation and excellence. ThisThat is proud to be an equal opportunity employer. We welcome applicants of all races, national origins, genders, gender identities, sexual orientations, ages, abilities, veteran statuses, and other legally protected characteristics. If you need accommodations during the application process, please contact us.

#J-18808-Ljbffr