Client Success Specialist

Client Support Specialist Job in Christchurch

Our client is a leading ecommerce solutions business who now have an exciting opportunity for a diverse and dynamic Client Support Specialist to provide a frontline telephone, online and administration support to our portfolio of clients. This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant. The Client Support Specialist role is a pivotal position within the organisation as they will ensure the core requirements of day-to-day client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. The Client Support Specialist will develop and maintain excellent partnership relationships.

Salary and Benefits:

• A salary of up to £30,000 per annum DOE

• Monthly payment intervals

• 40 hours per week, working Monday to Friday 8:30 to 17:30

• Birthday off

• Westfield Health Cash Plan

• Pension contribution

• Health cash plan

• 20 days’ annual leave plus bank holidays, increasing with length of service

• Company social events

• Free parking

Duties and Responsibilities:

• Being a first point of contact for client queries.

• Taking ownership of client queries and seeing them through to resolution.

• Managing courier queries, including late deliveries, missing parcels and collections.

• Supporting clients with queries relating to backorders, shipping, booking in and held orders.

• Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.

• Keeping clients informed through clear, professional and timely communication.

• Building strong relationships and developing an understanding of each client’s business and requirements.

• Managing multiple queries and priorities while maintaining a high standard of service.

• Identifying opportunities to improve the client experience and the way we support our clients.

Minimum Experience Required:

• Previous experience in a client support, customer service or administrative role.

• A genuine passion for delivering excellent client service.

• A strong client focus and the ability to build positive, long-lasting relationships.

• Excellent written and verbal communication skills.

• Strong organisation and prioritisation skills.

• A proactive approach to resolving problems and taking ownership.

• Confidence working across different teams to get the right outcome for the client.

• Ability to work at pace and adapt to changing client needs and priorities.

• Strong attention to detail.

This Client Support Specialist role would suit candidates with a customer service and an administration support skill set, and who have excellent attention to detail and organisational skills.

If you are interested in this Client Support Specialist job in Christchurch, please click on ‘Apply Now’. Alternatively, to see our other vacancies, please see our website