Client Support Advisor

About the Role

Our client requires a diligent Client Support Advisor to join their team in Leeds . You will play a vital role in assisting clients with their inquiries and ensuring they receive outstanding service. This position is ideal for someone who is passionate about helping others and thrives in a dynamic support environment. You will work closely with various departments to facilitate smooth client interactions and contribute to a culture that values client success and continuous improvement, operating under a flexible hybrid model that balances home and office work within the West Yorkshire region.

Key Responsibilities

• Provide expert assistance and guidance to clients regarding our services and products.
• Resolve client issues effectively and efficiently, documenting all interactions.
• Build and maintain strong client relationships through proactive communication.
• Identify client needs and recommend appropriate solutions or services.
• Liaise with internal teams to ensure prompt resolution of client requests.
• Contribute to improving client support processes and documentation.

Requirements

• Previous experience in a client-facing or support role.
• Excellent communication and problem-solving skills.
• Proficiency with support software and CRM tools.
• Ability to manage multiple client inquiries simultaneously.
• Strong understanding of customer service principles.
• Adaptable and eager to learn new skills.

Benefits

• Competitive hourly rate.
• Flexible hybrid working arrangement.
• Access to training and development programs.
• A supportive team environment in a convenient Leeds location.
• Contributory pension scheme.