Client Support Advisor

About the Role

Our client is seeking a dedicated Client Support Advisor to join their established team in Brighton . This role focuses on providing essential advice and support to individuals navigating social care systems and accessing community services. You will be a key point of contact, assisting clients with inquiries, applications, and connecting them with appropriate resources. Working within the Brighton community, you will build trust and rapport, ensuring clients feel supported and informed throughout their journey. This is a rewarding opportunity to contribute to enhancing the well-being of local residents.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing accurate information and advice.
• Assist clients in completing forms and applications for social care services and benefits.
• Signpost clients to appropriate community resources, support groups, and external agencies.
• Conduct initial needs assessments to identify client requirements and preferences.
• Maintain up-to-date records of client interactions and service provision.
• Liaise with service providers to facilitate smooth access to support.

Requirements

• Previous experience in a customer service or support role, ideally within the social care or voluntary sector.
• Excellent communication, listening, and interpersonal skills.
• Strong understanding of local Brighton and East Sussex support services.
• Ability to handle sensitive information with discretion and professionalism.
• Good organisational skills and the ability to manage a varied workload.
• Proficiency in using standard office software and databases.

Benefits

• Competitive salary and regular performance reviews.
• Full-time position with structured working hours.
• Opportunities for ongoing training and professional development.
• A supportive team environment focused on client well-being.
• Generous holiday entitlement and employee benefits.