Client Support Advisor

About the Role

Join our client's Community & Social Care team in Derby as a Client Support Advisor . This hybrid role is key to guiding individuals towards the most suitable support services available within the local area. You will act as a first point of contact, offering information, advice, and assistance to help clients navigate their options and access the care they need. This position offers a blend of in-office and remote work, allowing for flexibility while making a significant positive impact on the lives of those seeking support.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing information on services.
• Assess client needs and recommend appropriate community resources and support programs.
• Assist clients with the process of accessing services, including form completion and referrals.
• Maintain an up-to-date database of available services and providers in the Derby region.
• Build and nurture relationships with partner organisations and service providers.
• Ensure a high standard of client care and follow-up support.

Requirements

• Experience in customer service, advice, or a social care setting is preferred.
• Excellent communication, active listening, and problem-solving skills.
• Strong organisational abilities and attention to detail.
• Proficiency in using IT systems, including databases and communication software.
• Ability to work both independently and collaboratively in a hybrid setting.
• Knowledge of local community resources in Derby is an advantage.

Benefits

• Pro-rata salary for part-time hours, based on experience.
• Flexible hybrid working arrangements.
• Opportunities for professional development and training.
• Supportive team environment with regular guidance.
• Chance to contribute to improving community well-being.
• Rewarding work making a difference in people's lives.