Client Support Advisor

About the Role

Our client is looking for a proactive and detail-oriented Client Support Advisor to join their growing remote team. This position is crucial for providing outstanding support to their valued clients, addressing inquiries, and ensuring satisfaction with their services. Working entirely from home, you will leverage your communication skills and problem-solving abilities to foster strong client relationships. This is an ideal opportunity for an experienced support professional seeking a flexible, remote-first role, contributing to client success from anywhere in the UK but specifically working for a company based in Edinburgh .

Key Responsibilities

• Provide high-quality support to clients via email, phone, and video conferencing.
• Address client questions, issues, and requests promptly and effectively.
• Maintain client records and document all interactions meticulously in the CRM system.
• Proactively communicate updates and relevant information to clients.
• Identify opportunities to improve client satisfaction and retention through dedicated service.

Requirements

• Proven experience in a client support , account management, or customer success role.
• Excellent interpersonal and communication skills, comfortable with remote interaction.
• Proficiency with CRM software and remote collaboration tools.
• Ability to manage multiple client accounts and prioritize effectively.
• A commitment to delivering exceptional customer service and building lasting relationships.

Benefits

• Fully remote working arrangement with flexible hours.
• A competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement within the company.
• Access to state-of-the-art remote working technology and support.
• A vibrant and supportive virtual community that values collaboration and achievement in the context of supporting clients from Edinburgh and beyond.