Client Support Advisor

About the Role

Our client is looking for a proactive and diligent Client Support Advisor to join their established team based in Coventry . This role involves providing first-line support to a diverse client base, addressing their needs and ensuring a seamless experience with our client's services. You will play a crucial role in building and maintaining strong client relationships through exceptional communication and problem-solving. This is an excellent opportunity to develop your career in a customer-focused role within a respected organisation that values its employees and fosters a supportive team environment.

Key Responsibilities

• Handle inbound client communications, offering timely and accurate support across various channels.
• Investigate and resolve client issues, ensuring satisfaction and adherence to service level agreements.
• Maintain detailed records of client interactions, feedback, and resolutions within the company's database.
• Collaborate with internal teams to resolve client queries that require specialist input.
• Contribute to the development of support documentation and FAQs for clients and the team.
• Identify trends in client issues and report them to management for service improvement.

Requirements

• Previous experience in a client support or similar customer-facing role.
• Strong interpersonal and communication skills, both written and verbal.
• Demonstrated ability to handle challenging customer situations with empathy and professionalism.
• Familiarity with support ticketing systems or CRM software is advantageous.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• A commitment to providing excellent customer service and fostering positive relationships.

Benefits

• Competitive starting salary and regular reviews.
• On-site training and ongoing professional development opportunities.
• A stable and supportive working environment in Coventry .
• Pension scheme and other employee benefits.
• Opportunities for advancement within the customer support department.