Client Support Advisor

About the Role

Our client is actively seeking a skilled and customer-focused Client Support Advisor to join their dynamic team, operating with a flexible hybrid model based in Leeds, West Yorkshire, UK . This role is essential for maintaining high standards of customer engagement and ensuring seamless support delivery. You will be a key player in resolving client issues, providing guidance, and fostering positive relationships. This hybrid position allows for dedicated time collaborating with colleagues in the Leeds office while also offering the convenience of remote workdays, promoting a balanced and productive work environment. Your expertise will be vital in upholding our client's reputation for exceptional service.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and support requests via multiple channels.
• Diagnose and resolve customer issues efficiently, ensuring customer satisfaction with each interaction.
• Provide detailed product information and technical assistance to clients.
• Maintain meticulous records of all client communications and support activities in the CRM system.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Proactively identify client needs and offer tailored solutions or service upgrades.

Requirements

• Previous experience in a client support or customer service role is essential.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer relationship management (CRM) software and helpdesk tools.
• Ability to manage workload effectively, prioritize tasks, and meet deadlines.
• Comfortable working in both an office setting in Leeds and remotely.
• Demonstrated commitment to delivering outstanding customer experiences.

Benefits

• Attractive annual salary of 29000 .
• Hybrid work arrangement offering flexibility and work-life balance.
• Opportunities for professional growth and skill development.
• Comprehensive benefits package including health insurance and pension contributions.
• A collaborative and supportive team culture in West Yorkshire .