Client Support Advisor

About the Role

Our client is looking for a highly motivated Client Support Advisor to join their busy team based in Birmingham . You will be instrumental in providing comprehensive support to their diverse client base, ensuring all queries are handled with the utmost professionalism and efficiency. This role is perfect for an individual who excels in communication and thrives in a fast-paced environment, directly contributing to client retention and satisfaction. You will be part of a supportive team dedicated to delivering outstanding service and continuously improving client engagement processes within the organization.

Key Responsibilities

• Handle incoming client communications, addressing queries, and providing accurate information.
• Resolve client issues promptly and effectively, utilizing available resources and knowledge bases.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Collaborate with sales and technical teams to ensure a seamless client experience.
• Identify client needs and suggest relevant products or services to enhance their experience.
• Contribute to team knowledge by sharing insights and solutions for common client challenges.

Requirements

• Previous experience in a client support or customer service role is essential.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency in using CRM software and standard office applications.
• Demonstrated ability to remain calm and professional under pressure.
• A customer-first attitude with a commitment to delivering high-quality service.

Benefits

• An annual salary of £26000 .
• Opportunity to work in a central Birmingham location.
• Structured onboarding and ongoing professional development.
• Company-provided training on products and services.
• Standard employment benefits including holiday pay and pension contributions.