Client Support Advisor

About the Role

Our client is looking for an enthusiastic and customer-focused Client Support Advisor to become an integral part of their team based in Birmingham, West Midlands, UK . You will be the primary contact for clients, assisting them with inquiries, providing solutions, and ensuring a seamless experience with our client’s offerings. This role requires a proactive approach to customer care and an ability to build rapport, ensuring high levels of client satisfaction and loyalty. We value a team-oriented atmosphere and offer a structured environment for career growth in customer support.

Key Responsibilities

• Manage incoming client queries through multiple channels, including phone, email, and in-person interactions.
• Provide accurate and efficient information regarding services, policies, and procedures.
• Resolve client complaints and issues promptly, demonstrating empathy and professionalism.
• Maintain detailed records of client interactions and transactions in the company's database.
• Collaborate with internal teams to address client needs and ensure service delivery excellence.

Requirements

• Previous experience in a client-facing support role is essential.
• Exceptional communication skills, both verbal and written, with a clear and concise tone.
• Demonstrated ability to handle customer complaints and de-escalate situations effectively.
• Proficiency in using customer relationship management (CRM) software.
• Reside in or be willing to commute to Birmingham, West Midlands, UK for a non-remote position.

Benefits

• A competitive starting salary.
• Full-time employment with a clear career progression path.
• Extensive training programs tailored to client support.
• Generous holiday allowance and company pension scheme.
• A positive and collaborative workplace culture in the heart of Birmingham .