Client Support Advisor

About the Role

Our client is looking for a proactive and detail-oriented Client Support Advisor to join their established team, with flexibility for remote work. This role is crucial for maintaining strong client relationships and ensuring their needs are met with exceptional service and efficiency. You will act as a primary point of contact, resolving queries and providing guidance. This position offers a significant opportunity for professional growth within a company that values expertise, client satisfaction, and adaptable working arrangements, contributing to our client's presence in the Oxford region.

Key Responsibilities

• Provide comprehensive support and guidance to clients via phone, email, and chat.
• Address and resolve client issues effectively, ensuring timely and satisfactory outcomes.
• Maintain accurate and detailed client records and interaction histories in the CRM.
• Proactively communicate updates and relevant information to clients.
• Collaborate with internal departments to ensure seamless client service delivery.

Requirements

• Proven experience in a client support or helpdesk role.
• Excellent communication and interpersonal skills, with a professional and empathetic approach.
• Proficiency with CRM systems and customer support platforms.
• Strong problem-solving capabilities and the ability to manage multiple client accounts.
• Adaptability to work effectively in a remote or hybrid capacity.

Benefits

• Competitive salary and performance bonuses.
• Flexible working options, including remote possibilities.
• Comprehensive health and wellness benefits.
• Opportunities for continuous learning and career advancement.
• A supportive and client-focused company culture.