Client Support Coordinator

About the Role

Our client is seeking a highly organized Client Support Coordinator to join their hybrid team in Derby . This role is essential for facilitating seamless client interactions and ensuring the efficient delivery of services. You will be responsible for managing client communications, coordinating support activities, and maintaining client records. This is an excellent opportunity for an individual with strong organizational skills and a proactive approach to client management.

Key Responsibilities

• Manage and coordinate client support requests, ensuring timely and effective responses.
• Act as a liaison between clients and internal technical or service teams.
• Maintain accurate and organized client records and documentation in the CRM system.
• Schedule and coordinate client meetings, training sessions, and support calls.
• Proactively communicate updates and relevant information to clients.
• Assist in the onboarding process for new clients, ensuring a smooth transition.

Requirements

• Previous experience in a support coordination, administrative, or client-facing role.
• Exceptional organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize effectively in a hybrid work environment.
• A proactive and solution-oriented mindset.

Benefits

• Competitive salary with potential for performance-based increases.
• Opportunities for professional development and training.
• Hybrid working model offering a blend of office and remote flexibility.
• Comprehensive health and wellbeing benefits.
• A collaborative and supportive work environment in Derby .