Client Support Coordinator

About the Role

Our client is searching for an organised and diligent Client Support Coordinator to join their remote team, supporting users from Belfast . This position is key to maintaining high standards of user assistance and ensuring a positive engagement with our services. You will play a vital role in managing client relationships and resolving inquiries efficiently, working from the comfort of your home. This role is perfect for individuals who excel at remote collaboration and possess a strong aptitude for coordinating support efforts across different channels. Embrace a flexible work style while making a significant impact.

Key Responsibilities

• Coordinate and manage incoming client support requests, ensuring prompt acknowledgement and resolution.
• Act as a primary point of contact for clients, providing assistance and guidance on platform functionalities.
• Utilise support ticketing systems to track, prioritise, and resolve issues effectively.
• Communicate proactively with clients regarding the status of their requests and any potential delays.
• Collaborate with internal teams to escalate and resolve complex client challenges.

Requirements

• Proven experience in a client support or coordination role, preferably remote.
• Excellent organisational and time management skills, essential for remote work.
• Strong written and verbal communication abilities.
• Experience with CRM and helpdesk software is required.
• A proactive mindset and a commitment to delivering outstanding client service.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working setup, providing maximum work-life balance.
• Allowance for home office equipment.
• Regular virtual team-building activities.
• Professional development opportunities and training.