Client Support Executive

About the Role

Our client is seeking a professional and dedicated Client Support Executive to join their team in Belfast . This role is central to building and maintaining strong relationships with our valued clients, ensuring they receive timely and effective support. You will act as a primary point of contact, addressing queries, resolving issues, and providing guidance on our services. This hybrid role offers a dynamic work environment, combining essential in-office collaboration with the flexibility of remote work, fostering a productive and engaged team in Northern Ireland .

Key Responsibilities

• Manage and respond to client inquiries and support requests across multiple channels.
• Build and maintain positive relationships with clients through proactive communication and exceptional service.
• Troubleshoot and resolve client issues, ensuring a high level of satisfaction and retention.
• Liaise with internal departments to ensure client needs are met efficiently and effectively.
• Maintain accurate records of client interactions and support activities in the CRM system.

Requirements

• Proven experience in a client support or account management role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts.
• Proficiency in using CRM software and other support tools.
• Adaptability and a proactive approach to problem-solving in a hybrid work environment.

Benefits

• Competitive salary commensurate with experience.
• Flexible hybrid working model, offering a balance between office and home.
• Opportunities for professional development and career progression.
• Company-sponsored events and team-building activities.
• A collaborative and client-centric work culture in Belfast .