Client Support Executive

About the Role

Our client is looking for a dedicated and professional Client Support Executive to join their team in Edinburgh . This role involves managing client relationships, addressing their needs proactively, and ensuring overall satisfaction with the services provided. You will act as a key liaison between clients and internal departments, ensuring smooth communication and effective problem resolution. This is an excellent opportunity for an individual passionate about building strong client partnerships and contributing to a high-performing team in Scotland , offering a hybrid working arrangement.

Key Responsibilities

• Manage a portfolio of clients, understanding their business needs and objectives.
• Provide timely and effective support, addressing inquiries and resolving issues.
• Conduct regular check-ins and performance reviews with clients.
• Collaborate with sales, technical, and operations teams to ensure client satisfaction.
• Identify opportunities for upselling or cross-selling based on client needs.
• Gather client feedback and provide insights to improve service delivery.

Requirements

• Proven experience in client support , account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of business processes and client relationship management.
• Proficiency with CRM software and other relevant tools.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Based in or able to commute to Edinburgh .

Benefits

• Competitive salary and commission structure.
• Comprehensive benefits package including health and pension.
• Generous annual leave allowance.
• Professional development and training opportunities.
• A dynamic and supportive work environment in Edinburgh .