Client Support Executive

About the Role

Our client is looking for a proactive Client Support Executive to manage customer relationships and provide outstanding support from their Birmingham office. This position is crucial for building and maintaining strong client connections, ensuring all customer needs are met efficiently and effectively. You will be the primary point of contact for many clients, addressing their queries, processing requests, and ensuring their satisfaction with our services. This is an office-based role that fosters strong team collaboration and direct client interaction within a vibrant city centre environment.

Key Responsibilities

• Handle inbound and outbound customer communications, addressing inquiries and concerns promptly.
• Process customer requests, orders, and account updates accurately within service level agreements.
• Develop a deep understanding of our products and services to provide informed support.
• Build and nurture positive relationships with clients, ensuring high levels of satisfaction and retention.
• Collaborate with sales and technical teams to resolve client issues comprehensively.

Requirements

• Previous experience in a client-facing or customer support role is essential.
• Exceptional communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite and customer relationship management (CRM) tools.
• A keen eye for detail and strong organizational abilities.
• Ability to remain calm and professional under pressure in a busy office environment.

Benefits

• Attractive starting salary with potential for annual increases.
• Extensive training and ongoing professional development opportunities.
• Generous holiday allowance and company pension scheme.
• A dynamic and supportive team atmosphere.
• Regular team social events and recognition programs.